Performance Lead – Australian Banking and Finance

An integral focus for the Banking and Finance sector is how work can be completed efficiently from inception to delivery in a manner that supports an agile way of working, as well as complementing the sector's emphasis on culture shifting, and encouraging all team members to take responsibility for customer-focused outcomes.

To combat this, the Banking and Finance sector continues to focus its attention on agile ways of working, culture shifting, and encouraging all team members to take responsibility for customer-focused outcomes. 

The team at Luminact was tasked with supporting a large team as they implemented new ways of working in the organisation. We needed to understand the flow of work through the team, identify the sticking points and bottlenecks, and work with the team to implement changes to increase the speed of the work through the system.

Using key metrics and the right tools, processes and techniques, we enabled the team to increase their cycle time while equipping them with the knowledge and skills for continuous improvement.